Welcome to Viper Protection Inc.

Satisfaction guarantee

"Do you have a guarantee or warranty?"

Yes – Viper Protection & Spy, Corp., only manufactures and stock the very best quality products that meet USA- Quality Standards. OurQuality is Guaranteed.

All products that arrive at Viper Protection warehouse are checked for perfect appearance and correct functionality by our QC engineers.

Our packing team checks again to make sure that the right accessories are included and that the electrical/socket adapters are correct for your country before we ship.

(Please note that in the case of region-specific items such as PAL / NTSC /Video Color Regions,   etc., you are responsible for ordering the correct units and we will send you exactly what you have ordered.)

How does the warranty work?

Due to our stringent sourcing and QC processes, the fault rate on products shipped out by Viper Protectionis very low.

However, sometimes faults develop which couldn't be detected before, and we will allow you to return the product for testing and a free repair. The warranty exactly lasts for 365 days from the day you received the product.

12 Months or more Warranty On All Viper Devices, because we stand behind all our products

Warranty is covered only on brand name products.

"Why Viper’s warranty is better than other Chinese online wholesalers?”

Here is a quick comparison between Viper Protection & SPY, Corp., (a professional company) and "others".

Viper Protection (is a real, experienced and professional company based in the USA) Others are not based in USA.

Returns under warranty are exceptional. - Our return rate is extremely low thanks to an excellent sourcing and a professional QC team. - You can enjoy a great product quality and resell with confidence. - Other online websites won't check the product before sending it to you since they don't have any Quality Control. -- You havea greater chance of receiving faulty products.

Viper Protection offers 12 Months or more on warranty for all products –Other companies offers 30 days only or no warranty at all-
Viper Protection has a professional English Speaking support team-- Your emails are replied in one working day and we also have live-chat 24/7 –Others may not exist or they offer poor support.- Your inquiries will be ignored most of the time.

Exceptions to Warranty:

We do not offer warranty or support for products not bought from Viper Protection & SPY. You must provide the Model Number or the SKU to determine if the product belongs to us.

The user voids the warranty if he or she vandalized the device, opens the body in an attempt to fix or look inside, or otherwise uses the device in a way that is not considered normal usage.

The warranty does not extend to free repair or replacement in the cases of the damaged products, accidental breakage, misuse, or wear and tear.

Batteries have a special condition applied to them due to impracticability of applying a 12 month rule.

Software have a special condition applied due to the fact that lifetime depends on hours of use.

Batteries and Software is not covered under warranty.